PRIVACY POLICY

Your privacy is important to us. It is On Record’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, [https://onrecord.com.au], and other sites we own and operate.

This policy is effective as of 03/02/2026 and was last updated on 03/02/2026.

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using our services, and information automatically collected when you access our products and services.

Log Data

When you visit our website, our servers may automatically log standard data provided by your web browser. This can include your IP address, browser type and version, pages you visit, time and date of your visit, time spent on each page, and technical details associated with any errors you may encounter.

While this information may not personally identify you on its own, it may be possible to combine it with other data to identify individuals.

Personal Information

We may collect personal information such as:

  • Name

  • Email address

  • Phone number

  • Billing or shipping address

  • Payment information (e.g., credit/debit card numbers)

  • Video content captured on our camcorders

When you rent our video camcorders, you acknowledge that On Record may review footage for quality control purposes. Selected portions may be used for marketing, social media, or website content, excluding any content containing nudity or inappropriate material.

How We Collect Information

We collect information in several ways, including:

  • Cookies: Small files placed on your device. You can manage or disable cookies via your browser.

  • Log Files: Automatically collected technical information about your visit.

  • Web Beacons, Tags, and Pixels: Tools that help us understand how you interact with our site.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when it is necessary to provide our services or comply with the law. This includes:

  • Processing orders and payments

  • Organising deliveries and invoices

  • Communicating with you about your rental or purchase

  • Screening for fraud and security risks

  • Improving and optimising our website

  • Providing marketing communications, where permitted

  • Reviewing video footage for quality control and, with your consent, promotional purposes

Use and Disclosure of Personal Information

We may share your personal information with:

  • Trusted service providers, including analytics and website hosting providers

  • Courts, tribunals, regulatory authorities, or law enforcement, as required by law

  • Third-party marketing or advertising partners, where appropriate and permitted

Video content captured on our camcorders may be used for promotional purposes unless you opt out prior to your rental period.

Use of Cookies

We use cookies to collect information about your activity on our website. Cookies help us improve your experience and understand how our site is used.

Security of Your Personal Information

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access, disclosure, or modification. However, no method of electronic storage or transmission is completely secure.

How Long We Keep Your Personal Information

We retain your personal and order information for as long as necessary to provide our services, unless you request deletion. We may retain some information to comply with legal, accounting, or reporting obligations.

Your Rights

Under Australian Privacy Law, you have the right to:

  • Access the personal information we hold about you

  • Request correction, update, or deletion of your information

  • Opt out of receiving marketing communications

  • Object to the use of your video footage for promotional purposes

To exercise these rights, please contact us at hello@onrecord.com.au.

International Transfers

Some of your personal information may be processed or stored outside Australia, including by third-party providers. We ensure such transfers comply with applicable laws and maintain protections consistent with this privacy policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal obligations, or operational needs. We encourage you to check this page periodically for updates.

Contact Us

For any questions, concerns, or requests regarding your personal information, please contact:

On Record
Email: hello@onrecord.com.au